Customer Success Manager
Customer Success Managers are the bridge between sales and long-term revenue. They onboard customers, ensure adoption, identify expansion opportunities, and reduce churn. In fast-growing SaaS, CSM roles are as critical to revenue as the sales team itself.
We place Customer Success Managers into SaaS companies across the UK and USA, typically at mid-career level (2–5 years in customer-facing SaaS roles). We look for candidates who combine product knowledge with genuine customer empathy, and who can balance support with commercial acumen.
If you're hiring your first CSM, scaling your team, or looking to move into customer success, we can help.